Portfolio

Project Name: Safety, Health & Wellness eLearning Conversions                                   Oct 2020 – Sep 2021

Organization: WorkSafeBC

Project Description: Converted seven instructor-led presentations into self-paced eLearning modules, allowing employees to complete training on-demand.

Roles and Contributions:

• Redesigned existing presentations into engaging eLearning modules using instructional design best practices.

• Ensured content accuracy, alignment with departmental goals, and accessibility standards.

• Collaborated with subject matter experts to validate content and scenarios.

Impact and Outcome:

• Increased learner flexibility by providing 24/7 access to training.

• Reduced reliance on facilitator-led sessions, improving efficiency and scalability.

• Enhanced consistency and quality of Safety, Health & Wellness training across the organization.

Project Name: Bill 23 – Retirement Age & Loss of Earning                                                     Oct 2020 – Jan 2021

Organization: WorkSafeBC

Project Description: Led the development of training in response to legislative changes under Bill 23. The initiative required rapid rollout across multiple Claims & Rehabilitation Services job roles to ensure compliance and operational readiness.

Roles and Contributions:

• Served as Instructional Project Lead overseeing two instructional designers.

• Monitored progress to ensure deliverables were on track, on time, and aligned with stakeholder expectations.

• Intervened to resolve challenges when client concerns arose, maintaining trust and alignment.

• Coordinated collaboration with subject matter experts and departmental stakeholders.

Impact and Outcome:

• Delivered time-sensitive training aligned with new legislative requirements.

• Ensured consistency and compliance across multiple job roles within Claims & Rehabilitation Services.

• Strengthened stakeholder confidence through proactive issue resolution and project oversight.

Project Name: Phase Gate Tool Process and Risk Register Navigation                         Jul – Sep 2020

Organization: FortisBC

Project Description: Developed web-based content for the department intranet to help employees navigate the Phase Gate Tool process and Risk Register efficiently.

Roles and Contributions:

• Created clear, structured web content to guide employees through processes and tools.

• Collaborated with SMEs to ensure accuracy and alignment with departmental procedures.

Impact and Outcome:

• Improved employee ability to reference and use the Phase Gate Tool and Risk Register independently.

• Enhanced consistency and accessibility of process information within the department.

Project Name: COVID-19: Infection Prevention & Control Practices                               Jul 2020

Organization: WorkSafeBC

Project Description: Converted three PHSA learning modules into LMS-ready eLearning to ensure timely access for employees on infection prevention and control practices.

Roles and Contributions:

• Adapted and uploaded existing PHSA modules into the LMS.

• Ensured content accuracy and accessibility for learners.

• Coordinated with SMEs to validate content.

Impact and Outcome:

• Provided remote access to critical infection prevention training for job site visits.

• Standardized content delivery across the organization.

• Supported compliance with health and safety requirements during the pandemic.

Project Name: Energy Trading and Risk Management System Phase 2                          May 2020 – Aug 2021

Organization: FortisBC

Project Description: Supported the planned implementation of the Allegro Horizon CTRM system by developing change management plans, gathering employee feedback, and creating draft training materials. The project was put on hold and did not continue.

Roles and Contributions:

• Developed a change plan and surveyed employees to identify concerns and readiness.

• Created draft training job aids to support use of the Allegro Horizon CTRM system.

• Collaborated with functional teams to learn and document the steps.

Impact and Outcome:

• Provided draft materials and documentation for potential future use.

• Improved understanding of employee readiness, even though the project was paused.

Project Name: Changes to Our Office                                                                                                May – Jun 2020

Organization: WorkSafeBC

Project Description: Designed nine eLearning modules for employees returning to the office, covering COVID-19 protocols and safe interactions in shared workspaces.

Roles and Contributions:

• Developed engaging, self-paced modules aligned with organizational COVID-19 guidelines.

• Collaborated with SMEs to ensure accuracy and compliance with health protocols.

• Designed content to be clear, practical, and easy to follow for all employees.

Impact and Outcome:

• Delivered critical COVID-19 safety training to all returning employees.

• Standardized office protocols to ensure a safe and compliant workplace.

Project Name: Risk Management Framework                                                                               Mar – Apr 2020

Organization: FortisBC

Project Description: Developed web-based content using Prezi to explain the Risk Management Framework for the Risk Management team. The content served as a reference and onboarding resource for new team members.

Roles and Contributions:

• Designed and created engaging Prezi content to simplify complex risk management concepts.

• Collaborated with the Risk Management team to ensure content accuracy and relevance.

Impact and Outcome:

• Provided an accessible onboarding resource for new team members.

• Improved understanding and consistency in applying the Risk Management Framework.

Project Name: New Prevention Officer Development eLearning Modules                  Dec 2019 – Mar 2020

Organization: WorkSafeBC

Project Description: Modernized all eLearning modules for the New Prevention Officer Development program, updating templates, reviewing content, and enhancing learner activities to align with current instructional standards.

Roles and Contributions:

• Updated content and links in collaboration with SMEs to ensure accuracy and relevance.

• Redesigned interactive activities in Storyline to boost engagement.

• Applied modern instructional design principles and updated templates to enhance learner experience.

Impact and Outcome:

• Delivered modernized modules enhancing usability and engagement for new Prevention Officers.

• Standardized content and instructional approach across all modules.

• Increased effectiveness and consistency of the training program for new hires.

Project Name: Prevention Support Services Procedures                                                     Nov 2019 – Mar 2020

Organization: WorkSafeBC

Project Description: Developed SOPs to support new employees and coached the team on creating and maintaining procedures in the wiki.

Roles and Contributions:

• Created onboarding SOPs and coached team members on adherence.

• Ensured procedures were accurate, accessible, and aligned with departmental standards.

Impact and Outcome:

• Improved accessibility and consistency of procedures for new employees.

• Strengthened team capability and knowledge sharing within the department.

Project Name: Chronic Pain Prevention                                                                                         Sep – Nov 2019

Organization: WorkSafeBC

Project Description: Redesigned and modernized the Chronic Pain Prevention training for decision-making roles in Claims & Rehabilitation Services (approx. 1,000 learners). The training was overhauled from a lecture-style (last updated in 2014) into a scenario-based, interactive format to enhance engagement and learning outcomes.

Roles and Contributions:

• Partnered with Practice and Quality Support Services to create a trainer and facilitator guide.

• Designed scenarios that placed learners in small groups to determine the best course of action.

• Guided managers within each Service Delivery Location (SDL) on facilitating the training effectively.

• Updated lecture format using modern instructional design and adult learning principles.

Impact and Outcome:

• Enabled 1,000 staff to practice strategies for preventing chronic pain.

• Improved engagement, knowledge retention, and practical application through scenario-based learning.

• Supported organizational goals for worker health, safety, and proactive injury prevention.

Project Name: Adjudicating and Managing Selective Light Employment                     Sep – Nov 2019

Organization: WorkSafeBC

Project Description: Developed eLearning content in collaboration with SMEs for decision-makers within Claims. The modules were created quickly due to tight timelines.

Roles and Contributions:

• Worked with SMEs to develop and review eLearning content.

• Motivated SMEs to stay on schedule and prioritize content reviews.

• Ensured accuracy and alignment with legislative requirements.

• Applied instructional design principles for engaging effective learning.

Impact and Outcome:

• Rolled out the eLearning module to decision-making employees within Claims.

• Enabled staff to understand and apply legislative updates efficiently.

• Provided a self-paced, accessible learning solution for employees.

Project Name: Occupational Health and Safety Program                                                     Aug 2019

Organization: Global Container Terminals

Project Description: Converted five PDF-based OHS documents into engaging, interactive eLearning modules with quizzes for new hires and annual refreshers.

Roles and Contributions:

• Designed and developed interactive eLearning content with assessment questions.

• Collaborated with SMEs to ensure accuracy and relevance of content.

Impact and Outcome:

• Enabled consistent onboarding and refresher training for employees.

• Increased learner engagement and knowledge retention through interactive modules.

Project Name: Energy Trading and Risk Management System Phase 1                         Jun – Sep 2019

Organization: Aitkens Creek Gas Storage

Project Description: Supported the implementation of the Horizon CTRM system by documenting all steps in standard operating procedures (SOPs) for the Energy Trading team. Ensured procedures reflected accurate internal processes.

Roles and Contributions:

• Collaborated with the functional team to document system steps and workflows.

• Validated SOPs with business SMEs to ensure accuracy and completeness.

• Organized SOPs to support consistent use and onboarding within the Energy Trading team.

Impact and Outcome:

• Provided standardized documentation for system use and training.

• Ensured consistency and accuracy in energy trading processes.

• Supported onboarding and knowledge transfer for new team members.

Project Name: Mentoring and Peer Coaching for Prevention Officers                           Apr – Jun 2019

Organization: WorkSafeBC

Project Description: Designed and developed a two-day, in-person workshop to train existing Prevention Officers on mentoring and peer coaching, with a focus on applying emotional intelligence in their interactions.

Roles and Contributions:

• Developed a facilitator guide to support consistent workshop delivery.

• Designed interactive activities to engage participants and reinforce learning.

• Collaborated with the Senior Manager in Prevention to ensure content relevance.

• Applied adult learning and instructional design principles to enhance workshop effectiveness.

Impact and Outcome:

• Enabled Prevention Officers to effectively mentor and coach new hires.

• Improved application of emotional intelligence in mentorship interactions.

•     Received positive feedback from participants on workshop engagement and content.

Project Name: Changes to the Workers Compensation Act                                                Jan 2019 – Mar 2020

Organization: WorkSafeBC

Project Description: Developed two eLearning modules to help Claims & Rehabilitation Services employees (approx. 1,400) understand revisions to the Act, including changes to part and section numbers. Recommended enhancements to the intranet to support quick lookup of old vs. new section numbers.

Roles and Contributions:

• Designed and developed the eLearning module to clearly explain the updated statute structure.

• Collaborated with SMEs to ensure accuracy and alignment with legislative changes.

• Recommended and documented a search function for the intranet to improve accessibility of information.

Impact and Outcome:

• Ensured all Claims & Rehabilitation Services employees could quickly identify changes to the Act.

• Standardized understanding of new part and section numbers across the division.

• Improved usability and efficiency through the recommended intranet search functionality.

Project Name: Prevention Information Assistant (PIA) Onboarding Program            Jan – Apr 2019

Organization: WorkSafeBC

Project Description: Developed a series of mini eLearning lessons to onboard new PIAs, teaching them how to use ARMS and WSE through simulations and knowledge checks.

Roles and Contributions:

• Designed interactive simulations to demonstrate software use.

• Developed assessments to test learner understanding and retention.

• Collaborated with SMEs to ensure accuracy and relevance of content.

Impact and Outcome:

• Enabled new PIAs to learn software tools efficiently and independently.

• Standardized onboarding across the department.

• Increased learner confidence and readiness to perform job tasks.

• Provided a scalable, self-paced training solution for future hires.

Project Name: Onboarding for Health Care Operations                                                          Aug – Dec 2018

Organization: WorkSafeBC

Project Description: Developed onboarding and training resources to support Quality Assurance Supervisors in Health Care Programs, addressing gaps identified through internal audits.

Roles and Contributions:

• Met with program managers and supervisors to define roles and responsibilities (RACI).

• Created an onboarding checklist and comprehensive training manual.

• Collaborated with stakeholders to ensure clarity and alignment with organizational processes.

• Applied instructional design principles to create practical and accessible resources.

Impact and Outcome:

• Clarified roles and responsibilities for Quality Assurance Supervisors.

• Improved onboarding experience and accelerated readiness for new supervisors.

• Provided standardized resources to support consistent training and performance.

Project Name: Materials Management Gap Analysis                                                                Aug – Nov 2018

Organization: BC Hydro

Project Description: Conducted a gap analysis of current materials management processes to support BC Hydro’s transition to SAP. Mapped existing workflows and clarified roles and responsibilities with a RACI.

Roles and Contributions:

• Analyzed and mapped current-state processes within the Materials Management department.

• Developed a RACI to clarify roles, responsibilities, and accountability.

• Collaborated with departmental stakeholders to validate findings and ensure alignment with business needs.

Impact and Outcome:

• Provided a clear roadmap for process improvements and SAP implementation readiness.

• Enhanced clarity of roles and responsibilities, supporting organizational efficiency.

• Strengthened change readiness for divisional transition to SAP.

Project Name: Basic Emergency Response                                                                         Apr – Dec 2018

Organization: Global Container Terminals

Project Description: Developed an eLearning module for all employees and the emergency response team outlining roles, responsibilities, and procedures for emergencies such as fire, earthquake, active threat, and evacuations.

Roles and Contributions:

• Designed interactive content to teach emergency response procedures.

• Collaborated with SMEs to ensure accuracy and compliance with safety standards.

Impact and Outcome:

• Increased employee awareness and preparedness for various emergency scenarios.

• Standardized emergency response knowledge across the organization.