Portfolio

Vanterm Safety Orientation for Truck Operators

Project Name: Vanterm / Deltaport Safety Orientation for Truck Operators Apr 2026 – Present

Organization: Global Container Terminals

Project Description: Design and development of site-specific safety orientation eLearning modules for truck operators accessing Vanterm and Deltaport terminals. The project focuses on delivering accessible, multilingual learning experiences to improve safety awareness and operational readiness.

Roles and Contributions:

• Partner with Subject Matter Experts (SMEs) to design and develop new Safety Orientation eLearning modules for Vanterm and Deltaport operations.

• Create bilingual storyboards (English and Punjabi) to support inclusive and accessible learning experiences.

• Leverage AI-enabled tools, including DeepL and ElevenLabs, to support translation workflows and narration development.

• Source and collaborate with Punjabi language translation support to validate linguistic accuracy and cultural appropriateness.

• Design, build, and configure interactive eLearning modules using Articulate Storyline 360.

Goals and Impact:

• Standardize safety onboarding for truck operators across terminal locations.

• Improve accessibility and comprehension through multilingual learning solutions.

• Support operational readiness and strengthen awareness of site-specific safety expectations.

Project Name: Room and Scheduling Management Oct 2025 – May 2026

Organization: WorkSafeBC

Project Description: Supported the evaluation and redesign of room booking and scheduling processes to improve operational effectiveness, stakeholder experience, and change readiness across Learning and Development Services.

Roles and Contributions:

• Conducted stakeholder consultations, surveys, and current-state assessments to identify process challenges and opportunities for improvement.

• Analyzed qualitative feedback and documented themes, insights, and recommendations to improve operational efficiency.

• Developed an implementation plan that included communication, change management, and training activities.

• Delivered information sessions and supported stakeholder readiness across Learning and Development Services teams.

Goals and Impact:

• Identified opportunities to streamline room booking and scheduling processes.

• Improved stakeholder understanding and adoption of updated approaches.

• Supported implementation readiness through coordinated communication and training activities.

Project Name: Mental Health Treatment Optimization Feb – May 2026

Organization: WorkSafeBC

Project Description: Supported the development of learning and communication resources designed to improve understanding and adoption of mental health treatment processes through stakeholder engagement and learner-centered design.

Roles and Contributions:

• Facilitated SME working group sessions to gather input, increase engagement, and inform content development.

• Developed instructional materials including storyboards, narration scripts, and webcast presentation content.

• Redesigned existing job aids into more user-friendly resources to improve clarity, usability, and practical application.

• Applied instructional design principles to support learner comprehension and knowledge transfer.

Goals and Impact:

• Increased stakeholder engagement and alignment throughout content development.

• Improved accessibility and effectiveness of learning and performance support resources.

• Enhanced learner understanding and usability of mental health treatment processes.

Project Name: 2025/2026 Training Plan Feb – Apr 2026

Organization: WorkSafeBC

Project Description: Developed an enterprise training plan by consolidating input from multiple business leaders into a unified roadmap aligned with organizational priorities and workforce development objectives. Produced executive-ready materials to support leadership review and decision-making.

Roles and Contributions:

• Synthesized training priorities and requirements from multiple managers into a cohesive organizational training plan.

• Analyzed and organized learning initiatives to align with strategic business objectives.

• Designed and developed a streamlined PowerPoint presentation to support Executive Leadership Team review and planning discussions.

• Structured content to improve clarity, decision-making, and executive engagement.

Goals and Impact:

• Established a consolidated training roadmap that aligned learning investments with business priorities.

• Improved visibility of organizational learning needs for executive stakeholders.

• Supported strategic workforce planning and informed leadership decision-making.

Project Name: FlexPLM Footwear User Guides Feb – Apr 2026

Organization: lululemon

Project Description: Modernized system learning resources by transforming legacy documentation into an accessible and user-friendly digital learning experience to support adoption of the FlexPLM platform.

Roles and Contributions:

• Converted legacy PDF user guides into structured SharePoint-based learning resources.

• Redesigned content architecture to improve accessibility, navigation, and user experience.

• Simplified complex system procedures into clear, actionable workflows.

• Applied user-centered design principles to increase usability and support system adoption.

Goals and Impact:

• Improved accessibility and discoverability of learning resources for end users.

• Reduced complexity in system procedures and enhanced workflow understanding.

• Supported successful user adoption and increased self-service capability.

Project Name: Learning and Development Services Onboarding Program Dec 2025 – Feb 2026

Organization: WorkSafeBC

Project Description: Designed onboarding resources to support consistent orientation, knowledge transfer, and readiness for employees joining the Learning and Development Services team.

Roles and Contributions:

• Developed a comprehensive onboarding manual to guide new team members through orientation and role expectations.

• Created structured training documentation and reference materials to support learning and knowledge retention.

• Organized content to promote consistency and accelerate onboarding effectiveness.

• Collaborated with stakeholders to ensure materials reflected team processes and expectations.

Goals and Impact:

• Improved onboarding consistency and learner readiness across the team.

• Enhanced knowledge transfer and reduced ramp-up time for new employees.

• Supported a more structured and scalable onboarding experience.

Project Name: Site Orientation for Contractors Oct 2025 – Feb 2026

Organization: Global Container Terminals

Project Description: Designed and developed a contractor site orientation program to strengthen safety awareness and prepare contractors for site-specific requirements before beginning work.

Roles and Contributions:

• Partnered with Safety leadership to design and develop a new contractor orientation eLearning module.

• Created a detailed storyboard to define learning flow, interactions, and instructional approach.

• Developed custom visual assets using Copilot to enhance learner engagement and understanding.

• Built and configured the final eLearning module in Articulate Storyline 360.

Goals and Impact:

• Standardized contractor onboarding and delivery of critical safety information.

• Improved learner engagement through interactive and visual learning experiences.

• Supported operational readiness and strengthened contractor awareness of site requirements.

Project Name: Health Care Operations                                                                                            Aug - Oct 2025

Organization: WorkSafeBC

Project Description: Edited and updated a series of mini eLearning lessons for the Health Benefits Unit, Payment Services, and Worker Travel. These lessons are part of the onboarding program for new employees in Health Care Operations.

Roles and Contributions:

• Collaborated with subject matter experts (SMEs) to review and clarify requested edits.

• Applied content updates to align with operational standards and processes.

• Conducted technical testing to ensure lessons functioned correctly across platforms.

Goal and Impact:

• Developed clear, user-friendly eLearning for new Health Care Operations employees.

• Ensure consistent understanding of processes, improving efficiency and reducing errors.

AML Awareness (Eng)

AML Awareness (Fr)

Project Name: AML Awareness                                                         Jul - Sep 2025

Organization: Colliers

Project Description: Design a 45-minute eLearning course for new Colliers employees to raise awareness of anti-money laundering (AML) and anti-terrorist financing (ATF) risks, legal obligations under the PCMLTFA, and industry best practices. The course focuses on commercial real estate and mortgage transactions and includes real-world case studies. The training reinforces financial accountability, regulatory compliance, and public sector transparency principles.

Roles and Contributions:

• Serve as Lead Designer, developing the eLearning from storyboard (English and French) to final module.

• Apply instructional design and adult learning theory to create interactive content, quizzes, and learning activities that engage learners.

• Collaborate with SMEs to ensure content accuracy, relevance, and alignment with enterprise-level transformation initiatives such as LMS implementation and onboarding redesigns.

• Manage timelines, coordinate review cycles, and support change management and cultural adoption strategies.

Goal and Impact:

• Enhance new employee understanding of AML/ATF risks, financial accountability, and reporting obligations.

• Design training to meet regulatory requirements and support compliance while fostering a culture of transparency.

Project Name: Workplace Emergency Essentials May – Jun 2025

Organization: WorkSafeBC

Project Description: Developed two interactive eLearning modules to support employee readiness and response in workplace emergency situations, focused on Emergency Response procedures and Active Threat protocols. The project aimed to strengthen employee awareness and preparedness through engaging digital learning experiences.

Roles and Contributions:

• Designed and developed two interactive eLearning modules using adult learning and engagement principles.

• Structured learning content to improve knowledge retention and practical application during emergency situations.

• Collaborated with stakeholders to ensure alignment with organizational safety standards and protocols.

• Applied instructional design best practices to create an accessible and engaging learner experience.

Goals and Impact:

• Increased employee awareness and understanding of workplace emergency procedures.

• Delivered learning solutions aligned to organizational safety requirements.

• Enhanced learner engagement through interactive and scenario-based learning approaches.

Project Name: New Employee Safety and Security Orientation Apr – May 2025

Organization: WorkSafeBC

Project Description: Supported the development and delivery of onboarding materials for new employees by creating presentation assets and facilitating stakeholder alignment for Safety and Security orientation sessions.

Roles and Contributions:

• Developed presentation materials and speaker notes for Safety and Security representatives delivering orientation sessions.

• Facilitated dry-run sessions to validate flow, messaging, and delivery effectiveness.

• Gathered and incorporated stakeholder feedback to refine content and improve learner experience.

• Supported readiness activities to ensure successful orientation delivery.

Goals and Impact:

• Improved consistency and quality of onboarding delivery across Safety and Security teams.

• Increased presenter readiness through structured facilitation and rehearsal sessions.

• Enabled new employees to receive clear, standardized safety and security information.

Project Name: Safety Connect Apr 2025

Organization: WorkSafeBC

Project Description: Updated existing employee and manager eLearning modules to reflect current processes, content changes, and system updates while maintaining learning continuity.

Roles and Contributions:

• Refreshed employee and manager eLearning modules with updated content and revised screenshots.

• Conducted validation activities with Subject Matter Experts (SMEs) to ensure content accuracy and relevance.

• Applied instructional design principles to maintain clarity and usability across updated learning materials.

• Coordinated review cycles and incorporated stakeholder feedback.

Goals and Impact:

• Ensured learning content remained accurate, current, and aligned with operational updates.

• Reduced learner confusion by reflecting the latest information and user experience changes.

• Supported continuous learning and adoption across employee and manager audiences.

Project Name: FINTRAC Refresher                                                                                                                     Jan – Apr 2025

Organization: Colliers

Project Description: Developed a 30-minute refresher eLearning course in English and French to update Colliers employees on FINTRAC requirements and reinforce compliance practices. The course focused on enhancing understanding of regulatory obligations and industry best practices related to anti-money laundering (AML) and anti-terrorist financing (ATF).

Roles and Contributions:

• Served as Lead Designer, collaborating with SMEs to create storyboards and final modules.

• Managed the project timeline, budget, and stakeholder communications.

• Conducted quality reviews to ensure accuracy, usability, and bilingual delivery.

• Applied instructional design and adult learning theory to create engaging content and interactive activities.

Impact and Outcome:

• Improved awareness of FINTRAC obligations and compliance requirements among over 1,500 Colliers Canada employees.

• Delivered the course on time and within budget, supporting regulatory adherence.

• Strengthened the organization’s culture of accountability and compliance across English and French-speaking teams.

Project Name: Oracle Learning Implementation                                                                        Feb 2024 – May 2025

Organization: WorkSafeBC

Project Description: Led the implementation of a new Oracle Learning Management System (HCM Learning) for all WorkSafeBC employees and contractors (approximately 4,700 users organization-wide). The project was a strategic, enterprise-level transformation designed to modernize how learners access training, improve search functionality, enhance tracking and reporting, and provide managers with greater visibility into the learning status and requirements of their direct reports.

Roles and Contributions:

• Served as Project Manager, Change Manager, Instructional Designer, and Facilitator throughout the implementation.

• Led the project team through gathering data, designing, and developing the new LMS software to meet organizational learning objectives.

• Created a Stakeholder Engagement Plan and facilitated engagement sessions with stakeholders across multiple business units to ensure alignment and buy-in.

• Gathered business requirements and collaborated with Attain Solutions’ functional and technical teams to design Oracle Learning.

• Facilitated prototype sessions for primary business stakeholders to validate system functionality and user experience.

• Developed test scripts and led the team through user acceptance testing (UAT).

• Documented steps and created user guides for system users.

• Developed a communication plan and collaborated with Communications on WSN stories to drive awareness and adoption.

• Storyboarded and designed video tutorials to support scalable, enterprise-wide learning.

• Facilitated change management and training for 10 LMS administrators and their manager to ensure consistent administration and governance.

• Developed a cutover plan and managed LMS administrators’ input of 1,000+ courses into the new system.

• Facilitated in-person training for Training and Implementation Coordinators (TICs) and provided ongoing support.

• Updated WSN pages with information and procedures for Oracle Learning.

• Facilitated weekly virtual refresher sessions for TICs and supported users with Oracle issues.

Impact and Outcome:

• Successfully implemented Oracle Learning for approximately 4,700 employees and contractors, creating a standardized, enterprise-wide learning platform.

• Modernized access to learning with enhanced search, tracking, and reporting capabilities.

• Increased visibility for managers on employee learning progress and compliance with training requirements.

• Drove adoption and cultural change across all business units through stakeholder engagement, training, and change management strategies.

• Standardized learning processes, documentation, and governance to ensure sustainable enterprise-wide learning operations.

• Strengthened the organization’s ability to deliver consistent, accessible, and impactful training across all employees and contractors.

Project Name: Training Needs Analysis – Employee Health, Safety & Wellness       Oct 2023 – Apr 2024

Organization: WorkSafeBC

Project Description: Conducted a comprehensive analysis of training needs for the Employee Health, Safety & Wellness department, scoping requirements and estimating effort/cost for 2024–2025 initiatives. Developed dashboards and timelines to give leadership clear visibility into priorities and resource allocation.

Roles and Contributions:

• Analyzed departmental training needs and identified 2024–2025 priorities.

• Scoped requirements and estimated effort/cost for each initiative.

• Designed dashboards to provide directors high-level overviews and managers detailed timelines.

• Collaborated with leadership to validate data and align plans with organizational goals.

Impact and Outcome:

• Equipped leadership with data to make informed decisions on training priorities and resourcing.

• Increased visibility into initiatives, timelines, and workload across leadership levels.

• Supported strategic workforce development planning for 2024–2025.

Project Name: Oracle ERP – Interfor East                                                                                        May – Jun 2023

Organization: Interfor

Project Description: Delivered training for accountants from Ontario and Quebec mills on Oracle ERP following Interfor East’s acquisition. Training covered five modules: Accounts Receivable, Accounts Payable, Fixed Assets, General Ledger, and Project Accounting. The project supported a divisional-wide transition to new systems and standardized accounting processes.

Roles and Contributions:

• Delivered training sessions on ERP modules and updated accounting processes.

• Collaborated with an experienced accountant to provide real-life scenarios and practical examples.

• Applied adult learning principles to support learner engagement and knowledge retention.

Impact and Outcome:

• Enabled accountants to adopt the new ERP system and standardized processes across the division and organization.

• Supported a smooth divisional transition and consistent adoption of new workflows.

Project Name: Safety, Health & Wellness Presentations                                                       Jan – Feb 2023

Organization: Interfor

Project Description: Developed five presentations for the Health and Safety team, providing content and guidance to support consistent delivery. Introduced basic facilitation skills to help team members effectively present the materials.

Roles and Contributions:

• Created clear, engaging presentation content aligned with departmental goals.

• Provided guidance and coaching on basic facilitation techniques.

Impact and Outcome:

• Enabled Health and Safety team members to deliver presentations confidently and consistently.

• Improved team facilitation skills and knowledge sharing.

• Standardized Health and Safety messaging across the department.

Project Name: Claims & Rehabilitation Services New Hire Redesign                            Aug 2022 – Dec 2023

Organization: WorkSafeBC

Project Description: A divisional transformation initiative within Claims & Rehabilitation Services (CRS) to reimagine and modernize onboarding for 20 job roles. The project consolidated insights from 100+ subject matter experts (SMEs) and divisional leaders to define a unified, core-plus-role onboarding model. This approach would have enabled any new hire across the division to join shared “core” training, reducing delays, eliminating duplication, and creating a scalable framework to support workforce readiness.

Roles and Contributions:

• Conducted a division-wide analysis of existing CRS onboarding programs, identifying inefficiencies, overlaps, and opportunities for standardization.

• Partnered with stakeholders from 20 job roles to define shared “core” learning topics, ensuring every new hire had a consistent foundation.

• Developed detailed reports and recommendations for 15 CRS new hire topics, guiding the design of a streamlined onboarding framework.

• Applied enterprise change management practices to engage leaders, managers, and SMEs, building buy-in for a new divisional onboarding model.

• Facilitated a half-day Governance Committee workshop to align stakeholders, validate the redesigned approach, and finalize recommendations.

Impact and Outcome:

• Produced a comprehensive divisional blueprint for modernizing CRS onboarding, including core learning topics, role-specific pathways, and implementation recommendations.

• Established a shared vision among divisional leaders and SMEs for a future-state onboarding framework that would improve efficiency, reduce training duplication, and accelerate new hire integration.

• Although the redesign phase was paused due to funding and staffing constraints, the analysis and framework remain a foundation for future implementation once resources are available.

Project Name: Transportation of Dangerous Goods                                                                 Aug 2022

Organization: Global Container Terminals

Project Description: Converted the Transportation of Dangerous Goods policy from a PDF into a tracked eLearning module.

Roles and Contributions:

• Transformed policy content into eLearning.

• Ensured completion tracking and content accuracy with SMEs.

Impact and Outcome:

• Enabled tracking of employee completion and acknowledgment.

• Improved accessibility and engagement with safety content.

Project Name: Cybersecurity Awareness                                                                                        Jun 2022 – Jan 2023

Organization: Interfor

Project Description: Developed and executed cybersecurity awareness campaigns for all Interfor employees in Canada and the U.S. Campaigns included intranet posts and weekly communications during Cybersecurity Awareness Week to educate employees on safe practices.

Roles and Contributions:

• Created engaging communication posts on topics such as strong passwords, suspicious links, phishing, and unknown USB devices.

• Designed and managed weekly campaigns for Cybersecurity Awareness Week.

• Collaborated with IT and security teams to ensure messaging was accurate and actionable.

Impact and Outcome:

• Increased employee awareness of cybersecurity risks and safe practices.

• Promoted consistent cybersecurity messaging across Canada and U.S. operations.

• Supported a culture of vigilance and proactive reporting within the organization.

Project Name: Phishing Awareness                                                                                                   Jul – Aug 2021

Organization: Global Container Terminals

Project Description: Developed an eLearning module to increase employee awareness of phishing emails, teaching how to identify red flags and report suspicious activity.

Roles and Contributions:

• Designed interactive content and scenarios to demonstrate phishing risks.

• Collaborated with SMEs to validate content and ensure accuracy.

Impact and Outcome:

• Improved employee awareness and ability to recognize phishing attempts.

• Supported organizational cybersecurity and risk mitigation efforts.

Project Name: Elements of Learner-Centered Instruction (Course Update)              May – Jul 2021

Organization: WorkSafeBC

Project Description: Updated the course to refresh content, examples, and delivery methods, ensuring clarity and continued relevance for facilitators and learners.

Roles and Contributions:

• Reviewed course content to identify outdated or unclear material.

• Refreshed examples, activities, and discussion points to better align with learner needs.

• Streamlined delivery method to make the course easier to facilitate and more engaging for participants.

Impact and Outcome:

• Ensured the course remained accurate, relevant, and easy to deliver.

• Improved learner engagement and facilitator confidence.

• Maintained the course as a sustainable, ongoing training resource.

Project Name: Oracle Cloud ERP                                                                                                         Oct 2020 – Jul 2022

Organization: Interfor

Project Description: Supported the transition of the finance team from Dynamics AX to Oracle Cloud for all accountants across Interfor Canada, U.S., and Japan. The project included system design, process documentation, change management, and comprehensive training. A major focus was implementing a new procurement process, requiring forecasting and budgeting by accountants, mill operations teams, and corporate head office departments such as Marketing, HR, and Office Administration.

Roles and Contributions:

• Collaborated with the project team during system design and development, documenting procedural steps for user acceptance testing.

• Conducted a change analysis to identify impacted processes and implemented a change and communication plan, including mandatory stakeholder information sessions.

• Developed a training plan and designed 21 eLearning modules covering Accounts Receivable, Accounts Payable, Cash Management, Fixed Assets, General Ledger, Procurement, and Project Accounting.

• Designed, developed, and facilitated virtual instructor-led sessions for accountants across Canada, U.S., and Japan.

• Created detailed user guides with step-by-step instructions and screenshots.

• Applied instructional design and adult learning principles to ensure engagement and knowledge retention.

Impact and Outcome:

• Enabled accountants and corporate staff to adopt Oracle Cloud efficiently, ensuring financial accountability and accurate forecasting across multiple regions.

• Supported divisional-wide adoption of new processes, increasing transparency and standardization.

• Enhanced compliance and operational consistency through structured training, user guides, and process documentation.

• Strengthened organizational capability and cultural adoption of the new ERP system, ensuring sustainable change management.

Project Name: Safety, Health & Wellness eLearning Conversions                                   Oct 2020 – Sep 2021

Organization: WorkSafeBC

Project Description: Converted seven instructor-led presentations into self-paced eLearning modules, allowing employees to complete training on-demand.

Roles and Contributions:

• Redesigned existing presentations into engaging eLearning modules using instructional design best practices.

• Ensured content accuracy, alignment with departmental goals, and accessibility standards.

• Collaborated with subject matter experts to validate content and scenarios.

Impact and Outcome:

• Increased learner flexibility by providing 24/7 access to training.

• Reduced reliance on facilitator-led sessions, improving efficiency and scalability.

• Enhanced consistency and quality of Safety, Health & Wellness training across the organization.

Project Name: Bill 23 – Retirement Age & Loss of Earning                                                     Oct 2020 – Jan 2021

Organization: WorkSafeBC

Project Description: Led the development of training in response to legislative changes under Bill 23. The initiative required rapid rollout across multiple Claims & Rehabilitation Services job roles to ensure compliance and operational readiness.

Roles and Contributions:

• Served as Instructional Project Lead overseeing two instructional designers.

• Monitored progress to ensure deliverables were on track, on time, and aligned with stakeholder expectations.

• Intervened to resolve challenges when client concerns arose, maintaining trust and alignment.

• Coordinated collaboration with subject matter experts and departmental stakeholders.

Impact and Outcome:

• Delivered time-sensitive training aligned with new legislative requirements.

• Ensured consistency and compliance across multiple job roles within Claims & Rehabilitation Services.

• Strengthened stakeholder confidence through proactive issue resolution and project oversight.

Project Name: Phase Gate Tool Process and Risk Register Navigation                         Jul – Sep 2020

Organization: FortisBC

Project Description: Developed web-based content for the department intranet to help employees navigate the Phase Gate Tool process and Risk Register efficiently.

Roles and Contributions:

• Created clear, structured web content to guide employees through processes and tools.

• Collaborated with SMEs to ensure accuracy and alignment with departmental procedures.

Impact and Outcome:

• Improved employee ability to reference and use the Phase Gate Tool and Risk Register independently.

• Enhanced consistency and accessibility of process information within the department.

Project Name: COVID-19: Infection Prevention & Control Practices                               Jul 2020

Organization: WorkSafeBC

Project Description: Converted three PHSA learning modules into LMS-ready eLearning to ensure timely access for employees on infection prevention and control practices.

Roles and Contributions:

• Adapted and uploaded existing PHSA modules into the LMS.

• Ensured content accuracy and accessibility for learners.

• Coordinated with SMEs to validate content.

Impact and Outcome:

• Provided remote access to critical infection prevention training for job site visits.

• Standardized content delivery across the organization.

• Supported compliance with health and safety requirements during the pandemic.

Project Name: Energy Trading and Risk Management System Phase 2                          May 2020 – Aug 2021

Organization: FortisBC

Project Description: Supported the planned implementation of the Allegro Horizon CTRM system by developing change management plans, gathering employee feedback, and creating draft training materials. The project was put on hold and did not continue.

Roles and Contributions:

• Developed a change plan and surveyed employees to identify concerns and readiness.

• Created draft training job aids to support use of the Allegro Horizon CTRM system.

• Collaborated with functional teams to learn and document the steps.

Impact and Outcome:

• Provided draft materials and documentation for potential future use.

• Improved understanding of employee readiness, even though the project was paused.

Project Name: Changes to Our Office                                                                                                May – Jun 2020

Organization: WorkSafeBC

Project Description: Designed nine eLearning modules for employees returning to the office, covering COVID-19 protocols and safe interactions in shared workspaces.

Roles and Contributions:

• Developed engaging, self-paced modules aligned with organizational COVID-19 guidelines.

• Collaborated with SMEs to ensure accuracy and compliance with health protocols.

• Designed content to be clear, practical, and easy to follow for all employees.

Impact and Outcome:

• Delivered critical COVID-19 safety training to all returning employees.

• Standardized office protocols to ensure a safe and compliant workplace.

Project Name: Risk Management Framework                                                                               Mar – Apr 2020

Organization: FortisBC

Project Description: Developed web-based content using Prezi to explain the Risk Management Framework for the Risk Management team. The content served as a reference and onboarding resource for new team members.

Roles and Contributions:

• Designed and created engaging Prezi content to simplify complex risk management concepts.

• Collaborated with the Risk Management team to ensure content accuracy and relevance.

Impact and Outcome:

• Provided an accessible onboarding resource for new team members.

• Improved understanding and consistency in applying the Risk Management Framework.

Project Name: New Prevention Officer Development eLearning Modules                  Dec 2019 – Mar 2020

Organization: WorkSafeBC

Project Description: Modernized all eLearning modules for the New Prevention Officer Development program, updating templates, reviewing content, and enhancing learner activities to align with current instructional standards.

Roles and Contributions:

• Updated content and links in collaboration with SMEs to ensure accuracy and relevance.

• Redesigned interactive activities in Storyline to boost engagement.

• Applied modern instructional design principles and updated templates to enhance learner experience.

Impact and Outcome:

• Delivered modernized modules enhancing usability and engagement for new Prevention Officers.

• Standardized content and instructional approach across all modules.

• Increased effectiveness and consistency of the training program for new hires.

Project Name: Prevention Support Services Procedures                                                     Nov 2019 – Mar 2020

Organization: WorkSafeBC

Project Description: Developed SOPs to support new employees and coached the team on creating and maintaining procedures in the wiki.

Roles and Contributions:

• Created onboarding SOPs and coached team members on adherence.

• Ensured procedures were accurate, accessible, and aligned with departmental standards.

Impact and Outcome:

• Improved accessibility and consistency of procedures for new employees.

• Strengthened team capability and knowledge sharing within the department.

Project Name: Chronic Pain Prevention                                                                                         Sep – Nov 2019

Organization: WorkSafeBC

Project Description: Redesigned and modernized the Chronic Pain Prevention training for decision-making roles in Claims & Rehabilitation Services (approx. 1,000 learners). The training was overhauled from a lecture-style (last updated in 2014) into a scenario-based, interactive format to enhance engagement and learning outcomes.

Roles and Contributions:

• Partnered with Practice and Quality Support Services to create a trainer and facilitator guide.

• Designed scenarios that placed learners in small groups to determine the best course of action.

• Guided managers within each Service Delivery Location (SDL) on facilitating the training effectively.

• Updated lecture format using modern instructional design and adult learning principles.

Impact and Outcome:

• Enabled 1,000 staff to practice strategies for preventing chronic pain.

• Improved engagement, knowledge retention, and practical application through scenario-based learning.

• Supported organizational goals for worker health, safety, and proactive injury prevention.

Project Name: Adjudicating and Managing Selective Light Employment                     Sep – Nov 2019

Organization: WorkSafeBC

Project Description: Developed eLearning content in collaboration with SMEs for decision-makers within Claims. The modules were created quickly due to tight timelines.

Roles and Contributions:

• Worked with SMEs to develop and review eLearning content.

• Motivated SMEs to stay on schedule and prioritize content reviews.

• Ensured accuracy and alignment with legislative requirements.

• Applied instructional design principles for engaging effective learning.

Impact and Outcome:

• Rolled out the eLearning module to decision-making employees within Claims.

• Enabled staff to understand and apply legislative updates efficiently.

• Provided a self-paced, accessible learning solution for employees.

Project Name: Occupational Health and Safety Program                                                     Aug 2019

Organization: Global Container Terminals

Project Description: Converted five PDF-based OHS documents into engaging, interactive eLearning modules with quizzes for new hires and annual refreshers.

Roles and Contributions:

• Designed and developed interactive eLearning content with assessment questions.

• Collaborated with SMEs to ensure accuracy and relevance of content.

Impact and Outcome:

• Enabled consistent onboarding and refresher training for employees.

• Increased learner engagement and knowledge retention through interactive modules.

Project Name: Energy Trading and Risk Management System Phase 1                         Jun – Sep 2019

Organization: Aitkens Creek Gas Storage

Project Description: Supported the implementation of the Horizon CTRM system by documenting all steps in standard operating procedures (SOPs) for the Energy Trading team. Ensured procedures reflected accurate internal processes.

Roles and Contributions:

• Collaborated with the functional team to document system steps and workflows.

• Validated SOPs with business SMEs to ensure accuracy and completeness.

• Organized SOPs to support consistent use and onboarding within the Energy Trading team.

Impact and Outcome:

• Provided standardized documentation for system use and training.

• Ensured consistency and accuracy in energy trading processes.

• Supported onboarding and knowledge transfer for new team members.

Project Name: Mentoring and Peer Coaching for Prevention Officers                           Apr – Jun 2019

Organization: WorkSafeBC

Project Description: Designed and developed a two-day, in-person workshop to train existing Prevention Officers on mentoring and peer coaching, with a focus on applying emotional intelligence in their interactions.

Roles and Contributions:

• Developed a facilitator guide to support consistent workshop delivery.

• Designed interactive activities to engage participants and reinforce learning.

• Collaborated with the Senior Manager in Prevention to ensure content relevance.

• Applied adult learning and instructional design principles to enhance workshop effectiveness.

Impact and Outcome:

• Enabled Prevention Officers to effectively mentor and coach new hires.

• Improved application of emotional intelligence in mentorship interactions.

•     Received positive feedback from participants on workshop engagement and content.

Project Name: Changes to the Workers Compensation Act                                                Jan 2019 – Mar 2020

Organization: WorkSafeBC

Project Description: Developed two eLearning modules to help Claims & Rehabilitation Services employees (approx. 1,400) understand revisions to the Act, including changes to part and section numbers. Recommended enhancements to the intranet to support quick lookup of old vs. new section numbers.

Roles and Contributions:

• Designed and developed the eLearning module to clearly explain the updated statute structure.

• Collaborated with SMEs to ensure accuracy and alignment with legislative changes.

• Recommended and documented a search function for the intranet to improve accessibility of information.

Impact and Outcome:

• Ensured all Claims & Rehabilitation Services employees could quickly identify changes to the Act.

• Standardized understanding of new part and section numbers across the division.

• Improved usability and efficiency through the recommended intranet search functionality.

Project Name: Prevention Information Assistant (PIA) Onboarding Program            Jan – Apr 2019

Organization: WorkSafeBC

Project Description: Developed a series of mini eLearning lessons to onboard new PIAs, teaching them how to use ARMS and WSE through simulations and knowledge checks.

Roles and Contributions:

• Designed interactive simulations to demonstrate software use.

• Developed assessments to test learner understanding and retention.

• Collaborated with SMEs to ensure accuracy and relevance of content.

Impact and Outcome:

• Enabled new PIAs to learn software tools efficiently and independently.

• Standardized onboarding across the department.

• Increased learner confidence and readiness to perform job tasks.

• Provided a scalable, self-paced training solution for future hires.

Project Name: Onboarding for Health Care Operations                                                          Aug – Dec 2018

Organization: WorkSafeBC

Project Description: Developed onboarding and training resources to support Quality Assurance Supervisors in Health Care Programs, addressing gaps identified through internal audits.

Roles and Contributions:

• Met with program managers and supervisors to define roles and responsibilities (RACI).

• Created an onboarding checklist and comprehensive training manual.

• Collaborated with stakeholders to ensure clarity and alignment with organizational processes.

• Applied instructional design principles to create practical and accessible resources.

Impact and Outcome:

• Clarified roles and responsibilities for Quality Assurance Supervisors.

• Improved onboarding experience and accelerated readiness for new supervisors.

• Provided standardized resources to support consistent training and performance.

Project Name: Materials Management Gap Analysis                                                                Aug – Nov 2018

Organization: BC Hydro

Project Description: Conducted a gap analysis of current materials management processes to support BC Hydro’s transition to SAP. Mapped existing workflows and clarified roles and responsibilities with a RACI.

Roles and Contributions:

• Analyzed and mapped current-state processes within the Materials Management department.

• Developed a RACI to clarify roles, responsibilities, and accountability.

• Collaborated with departmental stakeholders to validate findings and ensure alignment with business needs.

Impact and Outcome:

• Provided a clear roadmap for process improvements and SAP implementation readiness.

• Enhanced clarity of roles and responsibilities, supporting organizational efficiency.

• Strengthened change readiness for divisional transition to SAP.

Project Name: Basic Emergency Response                                                                         Apr – Dec 2018

Organization: Global Container Terminals

Project Description: Developed an eLearning module for all employees and the emergency response team outlining roles, responsibilities, and procedures for emergencies such as fire, earthquake, active threat, and evacuations.

Roles and Contributions:

• Designed interactive content to teach emergency response procedures.

• Collaborated with SMEs to ensure accuracy and compliance with safety standards.

Impact and Outcome:

• Increased employee awareness and preparedness for various emergency scenarios.

• Standardized emergency response knowledge across the organization.